Why can't I dispute a transaction?

You cannot dispute a transaction until your partner marks the transaction as complete or it has passed its time frame. This is because we want to make sure that your partner has a fair chance to comply with your transaction terms within your given time frame.

If your partner marks the transaction as complete, you can then choose to dispute the transaction or release funds locked in escrow. If your partner does not mark the transaction as complete and it has passed its time frame set by you, then you can then dispute it.

If you have a transaction with a user who created the transaction, you can dispute the transaction any time after you mark it as complete. Once you mark it as complete, you can dispute the transaction if your partner does not release funds to you.